⚠️ IMPORTANT: We regret to inform you that our portal will be shutting down on 1 April 2025. This decision has been made after careful consideration, and we understand the inconvenience this may cause.
For password resets from 1 April 2025 onwards
For DHL users with an internal user account, please refer to your Home Service desk.
If you don't have a DHL internal user account, please send a direct email to External.pwreset@DHL.com (with no other recipients) with the following mandatory details. Your request will be closed without action if you fail to provide the required information:
- Your Ext UID
- Your Email Address
- Your DHL Contact Person email address, should be with a DHL group domain (@dhl.com, @dpdhl.com ... )
After we will provide you the password trough email.
In case, there is a valid reason not to send you but to the DHL contact the password, let us know in the email.
Thank you for your understanding and cooperation. ⚠️
For password resets from 1 April 2025 onwards
For DHL users with an internal user account, please refer to your Home Service desk.
If you don't have a DHL internal user account, please send a direct email to External.pwreset@DHL.com (with no other recipients) with the following mandatory details. Your request will be closed without action if you fail to provide the required information:
- Your Ext UID
- Your Email Address
- Your DHL Contact Person email address, should be with a DHL group domain (@dhl.com, @dpdhl.com ... )
After we will provide you the password trough email.
In case, there is a valid reason not to send you but to the DHL contact the password, let us know in the email.
Thank you for your understanding and cooperation. ⚠️